Buyer FAQ

FAQ for Custom Aluminum Windows and Patio Doors

Common questions from homeowners, patio contractors, small builders, and project buyers before requesting a custom quotation.

Can you ship windows and doors to the United States?

Yes. We can support export packing and shipping discussion for U.S. projects. Shipping details depend on product size, quantity, destination, and buyer arrangement.

Do you provide installation service in the United States?

Usually no. We supply custom products and export support. Installation should be handled by a local contractor, installer, or builder familiar with local site conditions.

Can I order only one window or one door?

Small orders can be discussed, especially for special products such as pass-through windows. For international shipping, multiple units are usually more cost-effective.

Can you customize the size?

Yes. Frame size, glass configuration, color, opening direction, screen, hardware, and panel layout can be discussed according to your project opening.

What information do you need for a quote?

Please send opening width and height, product type, quantity, glass option, frame color, destination city, and photos or drawings. For patio doors, opening direction and panel layout are also helpful.

What glass options are available?

Common options include tempered glass, laminated glass, insulated double glass, triple glass, Low-E glass, grids, and blinds-between-glass. Final selection depends on project needs.

How long is production time?

Production time depends on product type, quantity, glass configuration, color, and order schedule. Custom orders require confirmation before final lead time is given.

How do you pack the products?

Export packing can include surface protection, corner protection, labels, wooden cases or crates, and loading support based on product size and shipping method.

Can you quote shipping to my address?

We can help discuss shipping to port or destination area. Exact door-to-door delivery depends on product size, quantity, logistics provider, and local unloading conditions.

Are your products suitable for U.S. building codes?

Local code requirements vary by state, city, and project type. Buyers should verify code, permit, wind load, energy, and installation requirements with a local contractor or architect.

Prepare a quote

Not sure what to send first?

Start with measurements, photos, product type, quantity, glass option, color, and destination city. We can review your information and suggest the next step.

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